Resume example

Customer Service resume example

A customer service resume is measured on volume, speed, and satisfaction. This example quantifies tickets handled, CSAT, and resolution time, and names the tools you work in.

What makes this resume work

• CSAT, resolution time, and ticket volume anchor the top bullets.
• Helpdesk tools (Zendesk, Intercom) appear as ATS keywords.
• Escalation handling and retention show you beyond first-line replies.
• Soft skills are proven with numbers, not claimed with adjectives.

Keywords that help you pass the ATS

Work the ones that fit your experience into your resume — naturally, not stuffed.